Coleman LX Central Air Conditioner

Overview of the LX

The COLEMAN AIR CONDITIONER is a single-stage central air conditioner available in three models. The TCJF is a single-phase, 16.5 SEER Energy Star qualified unit; the TCJD is a 13 SEER unit available in both single and three phase models; and the 15 SEER DEX is a compact unit available in both single and three phase models. LX units feature MicroChannel coil technology, which increases efficiency by allowing for a superior heat exchange surface.

Roughly 5 years ago we had a licensed, reputable a/c company install a completely new Coleman ac system in our house. Unfortunately, every year, the circuit board in the air handler would break down and require replacement. It has been replaced at least 4 times now. Our technician has taken several other steps, as directed by Coleman, to try and troubleshoot and resolve the issue over these years, none of which helped. It really comes down to this air handler being a lemon. Our technician has tried to get Coleman to be helpful and cooperate and understand that he has done everything possible to fix, yet, he has stated that, "Coleman is unwilling to to pay any of the labor or anything for that matter". This is extremely dissappointing from a customer service standpoint. Every year Coleman put off replacing the unit, and now they will do nothing. Very disappointed in this company, and will cease to buy any product from them from camping to everything else. This company does not back their product, And they prove that they are not willing to help even when it is obviously a product defect.

I have had this unit for six years and it's been a continuous nightmare Coleman has provided poor customer service and now that it is outside the original five year warranty they will do nothing. Even though they offered an extended warranty for another five years, because I did not fill out the paperwork for an extended warranty they dropped responsibility. If you have a warranty for 10 years then honor it. There's a reason that you offer it. Don't torture your customers in the filling out of extra paperwork. Coleman and their parent company are horrible. In six years I've had at least 20 service calls for this unit, it's been terrible. I would never purchase another.